Effective as of July 27, 2026

Thank you for choosing Miami Flower Delivery. Our premium flowers Miami are handcrafted to order and perishable by nature. To ensure quality, freshness, and fairness to all clients, this return and refund policy outlines what to expect when placing an order for custom flower arrangements or same day flower delivery.

1. Final Sale Policy

All purchases are final. Due to the custom and time-sensitive nature of our flower arrangements, we do not accept returns or issue refunds, except in rare cases of delivery error or product damage, which are reviewed individually.

2. Address Accuracy & Rerouting Fees

Please ensure all recipient information is correct when placing your flower delivery order. Deliveries rerouted due to incorrect addresses may incur additional courier fees.

3. Flower Substitutions

Substitutions may occasionally be required due to seasonal availability. These will be made with flowers of equal or greater value. Optional upgrades at the customer’s request may result in additional charges.

4. Order Changes and Cancellations

• Requests to cancel or modify orders must be submitted within 24 hours of purchase.
• Rush and same-day orders are not eligible for cancellation once processing begins.
• Cancellations must be requested in writing via email to support@flower-delivery.net.
• Administrative or payment processing fees may apply.

5. Delivery Refusals & Missed Deliveries

Orders refused at delivery are non-refundable. If the recipient is unavailable, we will attempt redelivery, which may incur additional charges.

6. Product Concerns

If your arrangement arrives damaged or does not meet expectations, please contact us the same day with a description and photo at support@flower-delivery.net or call +1 (863) 303-9501. We will review each case carefully.

7. Edible and Perishable Products

Due to food-safety considerations and the handcrafted, made-to-order nature of edible products, all edible and perishable product sales are final. Edible products cannot be returned or exchanged after delivery or pickup unless they arrive damaged, incorrect, incomplete, or reasonably appear unsuitable for consumption.

Reporting an issue: Any issue with an edible product must be reported as soon as possible and no later than 12 hours after delivery or pickup. Please do not consume or discard the product before contacting us.

To request a review, the customer must provide:

• The order number and recipient information
• A clear description of the issue
• Photographs of the complete product
• Photographs of the packaging and product label
• Photographs showing any visible damage or delivery-related condition

Claims may not qualify for a refund or replacement when the issue results from:

• Personal taste or flavor preference
• Normal handcrafted variations in shape, color, texture, decoration, or arrangement
• A disclosed substitution of ribbon color or presentation
• An incorrect or incomplete delivery address provided by the customer
• Recipient unavailability, refusal, delayed collection, or unattended delivery
• Failure to follow the storage, handling, or best-by instructions supplied with the product
• Exposure to heat, direct sunlight, excessive humidity, contamination, or improper handling after successful delivery
• Failure to review the ingredient and allergen information before ordering or consumption, except where the information provided by us or the manufacturer was inaccurate or incomplete

Ingredients and allergies: Customers are responsible for reviewing the product ingredients and allergen information and for communicating this information to the recipient. Customers ordering for a person with a known or severe food allergy must contact Miami Flower Delivery before placing the order.

After reviewing a timely and properly documented claim, an appropriate resolution may include replacement, store credit, partial refund, or refund to the original payment method. The resolution will depend on the circumstances, product condition, supporting evidence, and applicable law.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

8. Weather and Carrier Delays

We are not responsible for delays caused by weather conditions, natural events, or third-party shipping partners such as FedEx or UPS. No refunds will be provided for delays outside of our control.

9. Care Responsibility

We guarantee freshness at the time of delivery. Once delivered, proper care becomes the responsibility of the recipient. Flower longevity depends on storage, environment, and hydration.

10. Contact Us

For any questions about your order or this policy, please contact our support team:

Looking for more details? Read our Shipping Policy, Terms of Sale, or browse our full collection of premium flowers.